Refund policy

Our commitment

We want you to love what you buy. If something isn't right, we'll make it right.

Returns and exchanges

Because our products are personal-care and consumable goods, we are not able to accept returns of opened or used items for hygiene and safety reasons. If your order arrives damaged, incorrect, or you believe there is a quality issue, please contact us within 7 days of delivery and we will replace the item or refund it.

Contact us at joselly@rosinasranchfarm.com with your order number and a photo of the issue.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days of our approval. You will receive an email confirmation when the refund is issued.

Non-refundable items

- Opened or used products (hygiene policy)
- Orders returned to us due to incorrect shipping addresses provided by the customer
- Orders refused at delivery

Order cancellations

If you need to cancel an order, contact us immediately. We can cancel orders that have not yet shipped. Once a label is created, we cannot cancel.

Questions

joselly@rosinasranchfarm.com · Instagram @cacaoisla\_rd